Late orders, repairs, warranty claims, price requests and contracted work, handled in one portal instead of email and phone. Suppliers use the same portal for every OverVue customer they serve.
A buyer emails about a late order. The supplier replies to someone else. The answer never reaches the planner, and the crew finds out on the day.
Ariba handles orders and invoices well. Everything around them, the repairs, part changes, warranty claims and data requests, still runs through inboxes.
Supplier view · 3 customers
· Decision
· Claim
· Sourcing event
· Terms
Your on time in full, last 90 days
When a delivery needs to come forward, the request lands in their portal with the facts. They confirm a new date, and your job card updates.
Repairs, purchase order changes, part number changes and specification questions, raised on the same forms your team uses.
They receive your request for prices and lead times, ask questions, and submit their return, checked as they enter it.
Every part they are the source for, so they can hold the right stock and cut lead times.
On time in full on every purchase order, so they can see where they let you down before you have to tell them.
They confirm the terms you have recorded, publish their standard terms, and answer claims with the evidence already attached.
Contractor companies accept or decline work, put their people on it and book time. Approved time becomes the service entry in SAP.
Through Data Network, price, lead time and part changes reach you once, for every customer they serve.
A request reaches the supplier with the facts attached, and their answer updates the job.
Both sides see the same on-time figures, order by order.
Claims arrive with the evidence, against terms the supplier has already confirmed.
Every request and answer is kept against the order, the part or the job.
No separate login, spreadsheet and inbox for each customer on OverVue.
A claim or a late order comes with the details, not an argument by email.
They can see what they supply you, and plan their stock to cut lead times.
Their own on-time figures, visible to them before they are raised in a review.
We’ll show you the portal from both sides: yours and your supplier’s. No commitment.
Examples use illustrative data.
