Follow one job from finding the part to claiming the warranty. Five steps, each fixing a problem your site has today.
Answering a simple question about a part takes four SAP transactions and a phone call. People order parts that are already coming.
Search for the part in plain words. See stock, what's reserved and what's on order on one screen, and which job each order is for.
Shortages are found on the morning of the job, after the crew is on site and the outage window is open.
Every upcoming job is checked for its parts. The most urgent shortages come first and go straight to a buyer.
Once work leaves SAP, the crew's week lives on a whiteboard, and hours are rebuilt from memory at the end of the week.
Drag the job onto a day and pick the people. A red, amber or green light shows if it's ready. Approve the hours once and SAP is updated.
The store picks from a printout of reservations with no idea which jobs are going ahead. The crew burns the first hour looking for parts.
Pick lists build from the crew's plan. One walk through the store, emergency work first, delivered to the laydown with a photo and a scan.
Parts that fail inside warranty are replaced at full price, because the person holding the broken one has no way to know it was covered.
Each serial-numbered part has a full history: where it came from, where it was fitted and when its warranty ends. If it fails under warranty, the claim is raised with the evidence attached.
Today a late part starts an email chain. It sits in inboxes, nobody is sure who owns it, and the job waits.
In OverVue, the problem becomes a decision. It goes to the person who owns it, with the facts and the options attached. If the supplier needs to act, it goes straight to their portal. When the problem clears, the decision closes itself.
PO 4500 8812 lands Thu 16 Oct. WO 4100 2231 starts Mon 13 Oct.
Ask the supplier to bring it forward
Transfer stock from Plant 1200
Move the job to the following week
09:12
Sent to Northgate Drives in their portal
11:40
Supplier confirmed delivery Tue 14 Oct
11:40
Job card turned green. Decision closed.
You set the rules once: which decisions go to planners, buyers, supervisors or suppliers.
Critical decisions come first, so the work that would stop a job is dealt with first.
A job with an open decision shows it on the crew’s board, so nobody is surprised on the day.
Every decision keeps the facts, the choice and the time, so there is no digging through inboxes later.
The result is an organisation that moves faster: problems are settled in hours by the right person, instead of waiting days in someone’s inbox.
Type “C103” and see the conveyor, its parts, its datasheets and its jobs. Raise a notification in two clicks.
Maintainers and contractors work in OverVue. Their time and notifications still land in SAP.
Contractor companies accept work, assign their people and book time through their own portal.
Where the part is, and when.
Which jobs are at risk.
Who does the job, and their hours.
Parts at the job before the crew.
Warranty claims you would have missed.
Walkthroughs use illustrative data.
We will walk one of your jobs through all five steps, on your data.
